ask

Only for items handed to their own Case in the previous step (template-covered, answered-inline items skip this). Use the repository, product documentation, and read-only diagnostics to establish the likely cause, workaround, or next owner. Separate verified facts from hypotheses. Escalate internally when the answer would require a production write, a security judgment, a billing exception, or an unreleased commitment. Return a concise, human-readable handoff in the conversation with the named sections; do not create a local file unless the user explicitly asks to export one. Gate: every customer-facing claim is supported by evidence or is clearly framed as a question or next step.